Third Party Applications & Support
Privacy Policies and Accessibility Statements of Third Party Technology
Respondus Lockdown Browser®
Respondus LockDown Browser uses a standard Windows or Macintosh installer that can be downloaded by faculty or students.
Click here to read these instructions before you download the LockDown browser.
Click this link (unique to BC3) to download the LockDown Browser.
NOTE:
Please be sure to Install the LockDown browser and not just save it.
Office 365 for Free to .edu students
How to install OFFICE 365 for FREE
- Click this link for instructions on How to install Office 365
McGraw-Hill's Connect®
- E-mail Form: https://mhedu.force.com/CXG/s/ContactUsWebForm
- Chat Online Support: Student Chat
- Phone: (800) 331-5094
Cengage Learning© Technical Support (SAM, MindTap, CNOW
- Website: https://cengageportal.secure.force.com/Support
- Phone: (800) 354-9706 *Save time by logging into our support site and creating a case before
you call!
Mon.-Thurs. 8:30am-9:00pm, Fri. 8:30am-6pm - Help and Support Center: https://www.cengage.com/help-center/
FAQs, Start Guides, Troubleshooting Guides and more
SAM©
- System Check: http://sam.cengage.com/app/static/browsercheck/index.html
- Introduction to Sam® : https://www.cengage.com/help/sam/student/introduction.html
- Self Training: https://www.cengage.com/student-training/sam/blackboard/ia-no
- Support: https://cengageportal.secure.force.com/Support
- Phone: (800) 354-9706 *Save time by logging into our support site and creating a case before you call!
Pearson© MyLabs
MyCompLab, MyMathLab, MyPsychLab, MyWritingLab ,or any MyLabs)
- Search Knowledge Base: http://support.pearson.com/getsupport/s/topiccatalog
- 24/7 Live Chat: http://support.pearson.com/getsupport/s/contactsupport
- Ask a Question: https://support.pearson.com/getsupport/s/
- Phone Toll Free: 1-800-677-6337
Students can call technical support for assistance Monday through Friday, 12:00 PM to 8:00 PM EST
GoToMeeting©
- Website: https://support.logmeininc.com/gotomeeting
- Attendee Guide for Windows: https://support.logmeininc.com/gotomeeting/attendee-user-guide
- Attendee Guide for Mac: https://support.logmeininc.com/gotomeeting/attendee-user-guide-mac
- Knowledge Base: https://support.logmeininc.com/gotomeeting/contactus
- Toll Free Phone: (877) 582-7011
WileyPlus©
- How to Register: https://www.wileyplus.com/WileyCDA/Section/id-406168.html
- Training and Support for Faculty and Students:https://www.wileyplus.com/resources-and-support.html
- Search FAQ's, discussion and more: https://hub.wiley.com/community/support/wileyplus
McMillan LaunchPad© Support
- Click Here for System Requirements
- Knowledge Base: Search for an answer
- Open a ticket: Fill out Form
NBC Learn© Support
- For Support Website: https://highered.nbclearn.com/portal/site/support/contactus
- For System, Software, and Technical Requirements: https://highered.nbclearn.com/portal/site/support/contactus
- For Help with Technical Issues: nbclearnsupport@nbcuni.com
- For all other questions email: account.management@nbcuni.com
- How to sign up for weekly newsletter: Click here for directions to sign up for the NBC Learn weekly newsletter
Paradigm Sage©
- Knowledge Base: https://support.na.sage.com/selfservice/microsites/microsite.do
- Live Chat, M-F 9:00 am - 8:00 pm: Chat Online
- Sage Community: Sage Forums
Browser Plug-ins
Click the links below to download the needed software.
- Adobe Acrobat Reader - for universal document distribution
- Java Plug-in - Blackboard Chat
- Adobe Shockwave - multimedia
- Adobe Flash Player - web animation
- Microsoft PowerPoint Viewer(free) - for viewing PowerPoint Presentation online if it is not already installed on your computer. (PC only)
- RealPlayer - streaming/multimedia (PC)
- Apple QuickTime - streaming/multimedia (Mac)
- Microsoft Windows Media Player - streaming/multimedia (PC)