Third Party Applications & Support
Privacy Policies and Accessibility Statements of Third Party Technology
Respondus Lockdown Browser®
Respondus LockDown Browser uses a standard Windows or Macintosh installer that can be downloaded by faculty or students.
Click here to read these instructions before you download the LockDown browser.
Click this link (unique to BC3) to download the LockDown Browser.
NOTE:
Please be sure to Install the LockDown browser and not just save it.
- How to install Respondus Lockdown Browser using a Windows computer
- How to install Respondus Lockdown Browser using a Mac computer
- Chromebook users - Students using a Chromebook will need to use the regular LockDown Browser installation link above (you will NOT be able to search for the app directly from the Chrome web store). The LockDown Browser installation link will direct the student to the Chrome web store, at which point they should select “Add to Chrome” to install the LockDown Browser Extension. If the instructor allows an exam to use the Chromebook version of LockDown Browser, it will automatically launch LockDown Browser at the appropriate time.
How to find the LockDown browser on your computer:
Windows Users will find the Respondus LockDown Browser icon located on your desktop to log back into Blackboard.
Mac Users - to open the Respondus Lockdown Browser, click Finder --> Applications and double-click on the Respondus Lockdown browser (a world globe with a lock)
Chromebook users Respondus Lockdown Browser - is part of the Chrome browser you will see a lock icon in the upper right of the chrome browse to know it has been added. (the Chrome Extension is only available to Chromebook users.) Students will log into Blackboard navigate to the test, click the link to start and Respondus Lockdown Browser for Chromebook will launch with a message - Lockdown Browser for Chromebook is preparing your exam, please wait.
Citrix Desktops
How to access BC3 Student Desktops from Citrix.
Office 365 for Free to .edu students
How to install OFFICE 365 for FREE
- Click this link for instructions on How to install Office 365 for Windows & Mac
- Click this link for instructions on How to install Office 365 on a Chromebook
McGraw-Hill's Connect®
- E-mail Form: https://mhedu.force.com/CXG/s/ContactUsWebForm
- Chat Online Support: Student Chat
- Phone: (800) 331-5094
Cengage Learning© Technical Support (SAM, MindTap, CNOW
- Website: https://cengageportal.secure.force.com/Support
- Phone: (800) 354-9706 *Save time by logging into our support site and creating a case
before you call!
Mon.-Thurs. 8:30am-9:00pm, Fri. 8:30am-6pm - Help and Support Center: https://www.cengage.com/help-center/
FAQs, Start Guides, Troubleshooting Guides and more
SAM©
- System Check: http://sam.cengage.com/app/static/browsercheck/index.html
- Introduction to Sam® : https://www.cengage.com/help/sam/student/introduction.html
- Self Training: https://www.cengage.com/student-training/sam/blackboard/ia-no
- Support: https://cengageportal.secure.force.com/Support
- Phone: (800) 354-9706 *Save time by logging into our support site and creating a case before you call!
Pearson© MyLabs
MyCompLab, MyMathLab, MyPsychLab, MyWritingLab ,or any MyLabs)
- Search Knowledge Base: http://support.pearson.com/getsupport/s/topiccatalog
- 24/7 Live Chat: http://support.pearson.com/getsupport/s/contactsupport
- Ask a Question: https://support.pearson.com/getsupport/s/
GoToMeeting©
- Website: https://support.logmeininc.com/gotomeeting
- Attendee Guide for Windows: https://support.logmeininc.com/gotomeeting/attendee-user-guide
- Attendee Guide for Mac: https://support.logmeininc.com/gotomeeting/attendee-user-guide-mac
- Knowledge Base: https://support.logmeininc.com/gotomeeting/contactus
- Toll Free Phone: (877) 582-7011
WileyPlus©
- How to Register: https://www.wileyplus.com/WileyCDA/Section/id-406168.html
- Training and Support for Faculty and Students:https://www.wileyplus.com/resources-and-support.html
- Search FAQ's, discussion and more: https://hub.wiley.com/community/support/wileyplus
McMillan LaunchPad© Support
- Click Here for System Requirements
- Knowledge Base: Search for an answer
- Open a ticket: Fill out Form
Evolve- SimChart Support© Support
- FAQ's page: https://service.elsevier.com/app/home/supporthub/evolve-simchart/p/11674/
- Email support: https://service.elsevier.com/app/contact/supporthub/evolve-simchart/p/11674/
- Chat Support: https://service.elsevier.com/app/chat/chat_launch/supporthub/evolve-simchart/p/11674/
- Phone Support: https://service.elsevier.com/app/phone/supporthub/evolve-simchart/p/11674/
Paradigm Sage©
- Knowledge Base: https://support.na.sage.com/selfservice/microsites/microsite.do
- Live Chat, M-F 9:00 am - 8:00 pm: Chat Online
- Sage Community: Sage Forums
Browser Plug-ins
Click the links below to download the needed software.
- Adobe Acrobat Reader - for universal document distribution
- Java Plug-in - Blackboard Chat
- Adobe Shockwave - multimedia
- Adobe Flash Player - web animation
- Microsoft PowerPoint Viewer(free) - for viewing PowerPoint Presentation online if it is not already installed on your computer. (PC only)
- RealPlayer - streaming/multimedia (PC)
- Apple QuickTime - streaming/multimedia (Mac)
- Microsoft Windows Media Player - streaming/multimedia (PC)