Third Party Applications & Support
Privacy Policies and Accessibility Statements of Third Party Technology
Respondus Lockdown Browser®
Respondus LockDown Browser uses a standard Windows or Macintosh installer that can be downloaded by faculty or students.
Click here to read these instructions before you download the LockDown browser.
Click this link (unique to BC3) to download the LockDown Browser.
NOTE:
Please be sure to Install the LockDown browser and not just save it.
RLDB current versions:
Windows: 2.1.3.00 - Feb 4, 2025
Mac: 2.1.3.00 - Jan 28, 2025
To see what version is installed on a computer, start LockDown Browser then click the (i) toolbar button (Windows) or About button (macOS).
- How to install Respondus Lockdown Browser using a Windows computer
- How to install Respondus Lockdown Browser using a Mac computer
- Chromebook users - Students using a Chromebook will need to use the regular LockDown Browser installation link above (you will NOT be able to search for the app directly from the Chrome web store). The LockDown Browser installation link will direct the student to the Chrome web store, at which point they should select “Add to Chrome” to install the LockDown Browser Extension. If the instructor allows an exam to use the Chromebook version of LockDown Browser, it will automatically launch LockDown Browser at the appropriate time.
- Check to see if the accessibility software that you use is compatible with Respondus Lockdown Browser, click here.
The directions for using Respondus LockDown Browser and Monitor.
In Ultra, students will:
-
- Login to myBC3 NOT the LockDown Browser
- Open the course and click the Test link.
- Respondus LockDown Browser (and Monitor) launch from within the course. (Students can also download and install from inside the test.)
- Also check for updates - so you are using the most current version of the software to avoid problems when taking a test. Click here for more information on how to update the Lockdown Browser.
Respondus Student Support
- 24/7/365 Live Chat
If a student encounters a problem with Respondus Monitor, a Respondus support agent is seconds away. Students can start a live chat session from within Respondus Monitor itself. The average wait time for an agent (a real human) is less than 30 seconds. - Help Center & System Check
In addition to live chat, Respondus Monitor has a built-in Help Center that contains a system check, troubleshooter, and knowledge base. - Respondus Support
Sure, students can contact the Respondus Support team too. - FYI: Support contact for LockDown Browser, we want to let you know that support for Windows
7 ended on June 28, 2023.
Students using Windows 7 will need to upgrade to Windows 10/11 or find another device that is supported. LockDown Browser can be used with Windows 10+, Mac 10.13+, Chromebook, and iPads running iOS 11+ (the iPad setting must be enabled by the instructor).
Office 365 for Free to .edu students
How to install OFFICE 365 for FREE
- Click this link for instructions on How to install Office 365 for Windows & Mac
**NOTE: students will have access to the Office 365 software for an additional 14 months past the last class taken.
McGraw-Hill's Connect®
- Visit the Tech Online Support Centeror contact us below:
- Hours of Operation:
- Sunday: 12:00 PM to 12:00 AM ET
- Monday-Thursday: 24 hours
- Friday: 12:00 AM to 9:00 PM ET
- Saturday: 10:00 AM to 8:00 PM ET
- Phone: (800) 331-5094
- Online: Submit a Support Request
- Chat: Chat with a Representative
ExamSoft/Examplify
Support Resources
Help Center
Click to access the Help Center with access to thousands of help articles.
24/7 Support Contact Numbers
Click to access ExamSoft's website page that lists the 24/7 Support contact information.
Exam Maker Support Articles
Click to access the Exam Maker side of ExamSoft's Help Center.
Exam Taker Support Articles
Click to access the Exam Taker side of ExamSoft's Help Center.
At this time, we only support Mac, Windows, and iPad operating systems. Examplify
will not run on Chromebook, Android, or Linux operating systems. Examplify can be used on virtually any modern computer (i.e. purchased within the
last 3-4 years). (updated info 4/16/24)
Verify that your device meets the minimum requirements:
- Check your device information:
- See if Examplify is supported on your device: Examplify Minimum System Requirements
Note: Examplify performs certain checks when you start Examplify and when you attempt to download an exam. If you see messages about Minimum System Requirements, review the on-screen information. Depending on the issues, you might be able to Continue with the exam (although device updates are recommended), or you might see only the Return to Dashboard option (meaning that you cannot use this device without updating it to meet the requirements). For more information, see: Examplify: Update Your Device to Meet Minimum System Requirements
Cengage Learning© Technical Support (SAM, MindTap, CNOW
- Website: https://cengageportal.secure.force.com/Support
- Phone: (800) 354-9706 *Save time by logging into our support site and creating a case
before you call!
Mon.-Thurs. 8:30am-9:00pm, Fri. 8:30am-6pm - Help and Support Center: https://www.cengage.com/help-center/
FAQs, Start Guides, Troubleshooting Guides and more
SAM©
- System Check: https://sam.cengage.com/app/static/browsercheck/index.html
- Introduction to Sam® : https://www.cengage.com/help/sam/student/introduction.html
- Self Training: https://www.cengage.com/student-training/sam/blackboard/ia-no
- Support: https://cengageportal.secure.force.com/Support
- Phone: (800) 354-9706 *Save time by logging into our support site and creating a case before you call!
Pearson© MyLabs
MyCompLab, MyMathLab, MyPsychLab, MyWritingLab ,or any MyLabs)
- Search Knowledge Base: https://support.pearson.com/getsupport/s/topiccatalog
- 24/7 Live Chat: https://support.pearson.com/getsupport/s/contactsupport
- Ask a Question: https://support.pearson.com/getsupport/s/
GoToMeeting©
- Website: https://support.logmeininc.com/gotomeeting
- Attendee Guide for Windows: https://support.logmeininc.com/gotomeeting/attendee-user-guide
- Attendee Guide for Mac: https://support.logmeininc.com/gotomeeting/attendee-user-guide-mac
- Knowledge Base: https://support.logmeininc.com/gotomeeting/contactus
- Toll Free Phone: (877) 582-7011
WileyPlus©
- How to Register: https://wpsupport.wiley.com/s/article/Student-Registration-for-WileyPLUS
- Training and Support for Faculty and Students:https://www.wiley.com/en-us/education/wileyplus/community-resources
- Search FAQ's, discussion and more: https://hub.wiley.com/community/support/wileyplus
McMillan LaunchPad© Support
- Click Here for System Requirements
- Knowledge Base: Search for an answer
- Open a ticket: Fill out Form
Evolve- SimChart Support© Support
- FAQ's page: https://service.elsevier.com/app/home/supporthub/evolve-simchart/p/11674/
- Email support: https://service.elsevier.com/app/contact/supporthub/evolve-simchart/p/11674/
- Chat Support: https://service.elsevier.com/app/chat/chat_launch/supporthub/evolve-simchart/p/11674/
- Phone Support: https://service.elsevier.com/app/phone/supporthub/evolve-simchart/p/11674/
Paradigm Sage©
- Knowledge Base: https://support.na.sage.com/selfservice/microsites/microsite.do
- Live Chat, M-F 9:00 am - 8:00 pm: Chat Online
- Sage Community: Sage Forums
Browser Plug-ins
Click the links below to download the needed software.
- Adobe Acrobat Reader - for universal document distribution
- Adobe Flash Player - web animation
- Microsoft PowerPoint Viewer(free) - for viewing PowerPoint Presentation online if it is not already installed on your computer. (PC only)
- RealPlayer - streaming/multimedia (PC)
- Apple QuickTime - streaming/multimedia (Mac)
- Microsoft Windows Media Player - streaming/multimedia (PC)
