Technology Help Desk
Technology Help Desk
Get Tech Help When You Need It
Whether you're logging into the myBC3 Portal, submitting an assignment, or having trouble with campus Wi-Fi, the Technology Help Desk is here to help. We support students, faculty, and staff with:
- BC3-authorized software and applications
- myBC3 Portal and email access
- Campus computers, printers, and phones
First time using the myBC3 Portal?
MFA Setup Guide for Students | MFA Frequently Asked Questions
Contact the Help Desk
You can reach us in person, by phone, or online—whatever works best for you.
| Contact Method | How to Reach Us | Availability |
|---|---|---|
| Walk-in | Heaton Family Learning Commons (Main Campus, Upper Level) | Monday–Friday | 8:30 a.m.–3:30 p.m. |
| Phone | 724-287-8711, ext. 8441 | Monday–Friday | 8:30 a.m.–3:30 p.m. |
| Fast Form | Submit an online tech support request. |
Available 24/7. Responses guaranteed by the next business day. Evenings, weekends, and holidays: Use the FastForm. We’ll respond the next business day. |
Calls After Hours
You can leave a voicemail after business hours. We’ll respond the next business day.
When calling, listen carefully to the menu and choose the right option so your call reaches the right team.
Need Help Fast?
Before contacting us, check the FAQs to see if your question has already been answered.
If not:
- Submit a FastForm
- Choose the correct form
- Fill out all fields and submit
If you don’t see the issue listed, check our Third-Party Application Support page for additional contact info.
Note: Requests submitted during evenings, weekends, or holiday breaks will be answered on the next BC3 business day (or sooner when possible).