Technology Help Desk

Technology Help Desk

Get Tech Help When You Need It

Whether you're logging into the myBC3 Portal, submitting an assignment, or having trouble with campus Wi-Fi, the Technology Help Desk is here to help. We support students, faculty, and staff with:

  • BC3-authorized software and applications
  • myBC3 Portal and email access
  • Campus computers, printers, and phones
First time using the myBC3 Portal?

MFA Setup Guide for Students |  MFA Frequently Asked Questions

Contact the Help Desk

You can reach us in person, by phone, or online—whatever works best for you.

Contact Method How to Reach Us Availability
Walk-in Heaton Family Learning Commons (Main Campus, Upper Level) Monday–Friday | 8:30 AM–3:30 PM
Phone 724-287-8711, Ext. 8441 Monday–Friday | 8:30 AM–3:30 PM
Fast Form Submit an online tech support request.

Available 24/7. Responses guaranteed by the next business day.

Evenings, weekends, and holidays: Use the FastForm. We’ll respond the next business day.
Calls After Hours

You can leave a voicemail after business hours. We’ll respond the next business day.

When calling, listen carefully to the menu and choose the right option so your call reaches the right team.

Holiday Hours
Date Availability
December 24, 2025 | Christmas Eve FastForm only; 12- to 24-hour response time to be expected.
December 25, 2025 | Christmas Day Closed
December 26-31, 2025 FastForm only; 12- to 24-hour response time to be expected.
January 1, 2026 | New Year's Day Closed
January 2, 2026 FastForm only; 12- to 24-hour response time to be expected.
January 19, 2026 | Martin Luther King, JR. Day Closed

Need Help Fast?

Before contacting us, check the FAQs to see if your question has already been answered.

If not:

If you don’t see the issue listed, check our Third-Party Application Support page for additional contact info.

Note: Requests submitted during evenings, weekends, or holiday breaks will be answered on the next BC3 business day (or sooner when possible).