Technology Help Desk
TECHNOLOGY HELP DESK
The BC3 Technology Help Desk is the support center for Students, Faculty and Staff for all questions and/or problems with BC3 authorized educational technology products and software, BC3 campus computers and/or phone related issues, and more.
Hours of Service
Spring 2022
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Monday -Thursday: 8:30AM – 6PM Friday: 8:30AM – 3:30PM |
Walk-Up Service, Phone (724-287-8711 ext. 8013) and Fast Form support |
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Saturday: |
Phone (724-287-8711 ext. 8013) and Fast Form support only |
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After Hours and Weekends
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Fast Form Only |
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The Technology Help Desk is closed on College-designated holidays. |
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Phone: 724.287.8711 Ext. 8441
Toll-Free: 1.888.826.2829 Ext. 8441
Please listen carefully to the menu options, as your call will be directed to the appropriate personnel based on your number selection. After-hours voice mails will be responded to the next BC3 business day (no sooner).
First, click on the Frequently Asked Questions to the left side menu to see if your answer is there.
Click on Submit a Fast Form on the left side menu
- Choose the correct Fast Form
- Fill in all of the fields and submit
- Not listed in the Fast Form Menu? Please find the contact information on the Third Party Applications Support page.
* Fast Form or e-mail requests submitted during weekends and holiday/academic breaks will be responded to the next BC3 business day (sooner when possible).
Walk-in service is available in the Heaton Family Learning Commons (Upper Level),
Monday through Friday, 8:30am to 3:30pm.
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Forgot Your Student ID Number?
Please complete, sign and return the Student ID Number Form or visit the Registration Office on Main Campus, the BC3 Technology Help Desk at Main Campus, or the Student Services desk at any off-campus location with a current photo ID.
Are you a Parent or Guardian and need to request to reset Student Password?
Please complete and return the Request for Student Password Reset by Parent/Guardian Form to the Registration Office on Main Campus. The student's signature on the form must be verified before any passwords are reset.