Tech FAQ's

Tech FAQ's

Find quick answers to common questions and concerns about logging in, Blackboard, assignments, technology, and more.

Student ID, Username, and Passwords

You can find your Student ID, username, email address, and temporary password in the myAdmissions portal. 

  • On a desktop: Use the floating menu at the top.
  • On a mobile device: Use the side menu.

FERPA (Family Educational Rights and Privacy Act)

FERPA is a federal law that protects the privacy of student education records. Learn more.

  • To submit a FERPA Release Form, log in to the myBC3 Portal > Student Planning > User Options > Requested Documents.

Login & Course Access

Go to myBC3 Login > sign in > click the Blackboard link.

  • New course registrations can take up to 24–48 hours to appear.
  • Check with your instructor to confirm they are using Blackboard.

  • Double-check your username and password.
  • Remember: username is not case-sensitive; password is case-sensitive.

  • Go to the Institution Page (left navigation).
  • Select Courses from the left menu or grid view icon.

Course Content Issues

  • Copy/paste into a plain text editor first (like Notepad).
  • Or save your Word doc as .rtf or .txt before pasting.

Your browser may have blocked it. Check for a pop-up blocker message at the top.

  • Clear cache, cookies, and history.
  • If it keeps happening, send the error code/screenshot and description to the Help Desk.

Tests & Quizzes

  • Contact your instructor (the Help Desk cannot reset tests).
  • Log out and back into Blackboard before retaking.

  • Use a wired internet connection.
  • Don’t refresh, close, or hit the browser back button.
  • Type long answers in Word/Notepad first, then paste into Blackboard.

Check the “Timed Test” section and look for the elapsed time bar.

Assignments

See the Assignment Submission Tutorial.

A plagiarism-checking tool used in some assignments.

.doc, .docx, .odt, .txt, .rtf, .pdf, .html

Do NOT upload Google Docs files directly — convert them first.

Drafts are not submitted to your instructor. Be sure to click Submit.

Computer & Technnology Purchases

If you’re buying a new computer, choose based on your needs (everyday use vs. gaming/design/video editing). Look for:

  • Processor: 2.5–4.0 GHz (dual- or quad-core preferred)
  • RAM: At least 8GB (more for multimedia use)
  • Storage: 256GB+ SSD or 500GB+ HDD
  • Consider energy-efficient and eco-friendly models.

See our Computer Buying Guide for full details.

Other Student Services

  • Office 365 Access: Students keep Office 365 for 14 months after their last class.
  • Unofficial Transcripts: Available in myBC3.
    • Academic Profile > View Unofficial Transcripts
  • 1098-T Form: View in myBC3 > Account Info/Pay Bill > View My 1098-T Form
  • Books: How to find and order books online
  • Wireless Printing: Wireless printing setup guide