Student TIPS

REMOTE INSTRUCTION INFORMATION FOR STUDENTS

The following information is aimed at assisting BC3 students in the transition to remote instruction.

 

WHAT IS "REMOTE INSTRUCTION"?

For the purpose of continuing instruction while BC3 physical facilities are inaccessible, BC3 defines "remote instruction" as:

The delivery of instruction and instructional content from a distance while maintaining regular and substantive communication with students. Faculty may utilize College-supported technologies such as email, Blackboard, GoToMeeting, Respondus, NBC Learn, publisher supplemental websites, or other third-party technologies deemed appropriate for the instructional strategy the faculty member has chosen to implement. Remote instruction does not mean that the faculty member must develop and facilitate a fully-online course.

 

HOW WILL MY COURSE BE DELIVERED "REMOTELY"?

How a faculty member delivers instruction remotely is ultimately up to them. In most cases, Blackboard will be used as the primary platform. All faculty and students have easy access to Blackboard through the MyBC3 Portal. Faculty may also utilize other College-supported technologies such as email, GoToMeeting, Respondus, NBC Learn, publisher supplemental websites, or other third-party technologies as they deem appropriate.

 

WHAT ABOUT SPECIALIZED COURSES (LABS, CLINICALS, ETC.)?

For courses that require the use of a laboratory, specialized equipment, or other uncommon classroom situations and students currently participating in fieldwork (clinicals, practicums, etc.), faculty have been asked to utilize alternative methods and resources for these hands-on experiences that may include video, simulations, webinars, etc. If you are enrolled in a course of this nature, please watch for additional communication from your instructor.

 

DO I NEED A COMPUTER AND INTERNET?

In most cases, you will be able to access the digital delivery method your instructor chooses to use with any device that has Internet access. This includes a standard PC (Windows or Mac), a laptop (Windows or Mac), a tablet device, or a smartphone.

NOTE:

  • If available for your device, Google Chrome is the recommended browser for accessing BC3 technologies.

 

WHAT IF I DO NOT HAVE INTERNET ACCESS AT HOME?

If you do not have Internet access at home, you may be able to use your smartphone as a hotspot. Check with your cellular provider for more information and instructions. If this is not an option, please contact your instructor immediately to notify them and to discuss other options.

 

HOW WILL I KNOW WHAT TO DO?

Faculty will notify students of their plan for how their course(s) will run remotely, and their expectations of students for the duration of the remote instruction period.

 

HOW SHOULD I COMMUNICATE WITH MY INSTRUCTOR?

Students are asked to use their MyBC3 EMAIL ACCOUNT ONLY for email correspondence with faculty and College staff to ensure communications are received promptly.

 

WILL I HAVE ACCESS TO THE BC3 NETWORK FOR MY FILES, SPECIALIZED APPLICATIONS OR INSTRUCTOR FOLDERS?

Students have the ability to access the BC3 network Windows 10 and CAD desktops remotely via Citrix to access network files, specialized applications or instructor folders.

Connections via Citrix should be limited only to those who need access to specialized BC3 software and files. Anything that can be accomplished through a regular Internet connection and web-browser, such as Office 365, email, the MyBC3 Portal, Blackboard, GoToMeeting, Cengage, Pearson, TestOut, etc. should be done on your personal devices without signing into the Citrix network.

Instructions for students wishing to use Citrix to connect to the BC3 network can be found in the MyBC3 Portal, under the Remote Access section.

For the best experience, it is recommended students download and install the Citrix Receiver on their personal device. Once the Citrix Receiver is installed, all subsequent logins can be done quickly and easily by launching the Receiver, signing in, and then launching the preferred virtual desktop.

NOTE:  If you had the Citrix Receiver/Workspace previously installed and you are having an issue getting a desktop; please uninstall the old version and reinstall the latest version. The latest version can be found here: https://www.citrix.com/downloads/workspace-app/

 

 

WILL I BE ASKED TO TAKE A TEST OR QUIZ ONLINE?

It is quite possible your instructor will utilize Blackboard, the Respondus LockDown Browser with or without Monitor, or other secure testing applications to deliver tests or quizzes remotely.

NOTE:

  • The Respondus LockDown Browser may not be accessible from mobile devices. Please have a backup device available for any exams/quizzes that require the use of the LockDown Browser/Monitor.
  • If Respondus LockDown Browser with Monitor is required, you must have a webcam and microphone on your computer. Please notify your instructor if you do not have access to both of these devices prior to the date of your assessment.

 

WHAT TECHNOLOGY TRAINING AND SUPPORT WILL BE AVAILABLE TO STUDENTS?

The Division of Educational Technology will provide training and support resources to help ease your transition to remote instruction using technology.

  • STUDENT RESOURCES (IN BLACKBOARD)
    Short video tutorials and quick-start instructions have been made available to all students in the Student Resources course in Blackboard.

  • To access the Student Resources course:
    • Log in to the BC3 Portal
    • Click on "Blackboard"
    • Click on "Student Resources" in the "My Courses" area
  • FREQUENTLY ASKED QUESTIONS

 

WHAT IF I NEED HELP?

We fully expect students to have a lot of questions. Faculty will be available for communication with students during their regularly scheduled class time and office hours (full-time faculty).  

The Library, Student Affairs and Enrollment Services, and the BC3 Technology Help Desk will also be available for student help and support during this time.


SUPPORT RESOURCES FOR STUDENTS 

PREPARING FOR ONLINE LEARNING RESOURCES

In collaboration with Innovative Educators, BC3 student have been granted free access to their online learning resources through April 18, 2020!

Directions For Students
To access online resources:

Create an account

  • Fill out the information about who you are and where you study
  • Start utilizing online orientation and student success workshops

Here's a screencast that shows you how to log in and what's included in the site.

Screencast

 

 

BC3 TECHNOLOGY HELP DESK

https://bc3.edu/services/technology

Technology Help Desk Hours of Operation:

  • Monday through Thursday (8:30am-8pm)
  • Friday (8:30am - 3:30pm)

How to contact the Technology Help Desk:
FastForm is preferred; Voicemail will be checked periodically.

  • FastForm:
    https://bc3.edu/services/technology/support-ticket

  • Hotline Voicemail:
    724-287-8711 x8441

 

LIBRARY SERVICES

https://library.bc3.edu

  • All library databases, indexes, ebooks, etc. are available online through the Library website.
  • Reference questions can be addressed through the "Chat" or "Ask a Librarian" features of the website.
  • Library orientation sessions can be scheduled through the Reference and Instruction Librarian (Jean Shumway).
  • EBSCOHost/ILL articles can be requested through the EBSCOHost databases.
  • Print resources will not be available during the remote instruction period.
  • Books currently in circulation: 
    Students will be asked to return books when the remote instruction period concludes. No overdue fines will be collected for these books

 

STUDENT AFFAIRS AND ENROLLMENT MANAGEMENT SERVICES (MAIN CAMPUS AND OFF-SITE LOCATIONS)

Student Affairs and Enrollment Management staff will continue to be accessible via phone or email during this time.  Staff in each of our Student Success Center Offices and at each of our Off Campus Locations are working diligently to develop plans to assist throughout this remote instruction period.

Services available via the MyBC3 Student Portal will remain during the remote instruction period.

Websites and email addresses for key offices are listed below.

 

HOW TO ACCESS BC3 TECHNOLOGIES 

 

MyBC3 STUDENT PORTAL

To access the MyBC3 Student Portal:

  • Go to: https://bc3.edu/mybc3/index.html
  • Username:
  • b + student ID number.
  • New Students are sent their password in their Acceptance letter. You will be required to change your password after logging in for the first time.

 

BLACKBOARD

To access Blackboard:

  • Sign in to the Student Portal (Be sure to use the sign-in credentials listed above.)
  • Click on "Blackboard"

 

GOTOMEETING

To access a GoToMeeting session:

  • The instructor will provide you with a link to the GoToMeeting session(s) via email or as a link in your Blackboard course.
  • Click on the link you are provided to open GoToMeeting.
    • You may be asked to download/install the GoToMeeting app on your device. It is safe to do so.
  • Once in the session, you will be asked how you will connect your audio.
    • Choose "Phone" if you plan to dial in using your home phone or cellphone. A number will be provided for you.
    • Choose "computer" if you have a headset microphone, a build-in microphone on your device, or a webcam/microphone that plugs in to your PC.
  • NOTE:
    • You cannot have more than one audio device connected to the Meeting at the same time. If using the phone dial-in option, please disable or disconnect your microphone from the device.
    • Please mute your microphone using the on-screen controls in GoToMeeting anytime that you are not speaking to the instructor or class. This will minimize any distractions (dogs barking, children playing, etc.)
    • You may choose to show your webcam feed if you have a webcam. This allows the instructor and your fellow students to see you. Students not enrolled in an online or hybrid course section are not required to have a webcam or microphone.