Technical Support

Help Desk Hours of Service

• Monday – Thursday:  8 a.m. – 6:45 p.m.
  
• Friday:  8 a.m. – 3:45 p.m.
  (Summer Hours: Monday - Thursday: 7 a.m. – 4:45 p.m.
  Closed Friday - Sunday )         
• Evenings and Weekends:  Fast Form or Voice mail Only *
  
• Walk-in Assistance: Available in the library during posted hours.
  *Fast Form or e-mail requests submitted during weekends and holiday/academic breaks will be responded to the next BC3 business day (sooner when possible).
  After-hours Voice mails will be responded to the next BC3 business day (no sooner).
  
  

Help Desk Contact Information

• Submit a Fast Form Online:  http://bc3.edu/mybc3/online_help.asp
• BC3 Technology Hotline          (Note Hours Above)

  Call (Toll-Free):  888-826-2829 x 8441

  Students Press #1	Faculty & Staff Press #2
  Press #1 for help with: Blackboard Orientation	Press #1 for help with: Audio/Visual
  Press #2 for help with: Student e-mail	Press #2 for help with: Blackboard Wimba Panopto (Focus)
  Press #3 for help with: Student Portal** Online Registration	Press #3 for help with: APECS E-mail(@bc3.edu) Computer Phone Internet
  Press #4 for help with: Computer Logins Printing Issues	Press #4 to: Repeat these options
  Press #5 to: Repeat these options	Press #5 to: Return to Main Menu
  Press #6 to: Return to Main Menu

  **You may also e-mail Student Portal questions to:  studentportal@bc3.edu.

   

  Please note:  Hours may vary for Student Portal, Online Registration, and BC3 Campus Computer Login assistance.
  

For Help With:

• McGraw-Hill's Connect
  • E-mail: http://mpss.mhhe.com/contact.php
  • 24 Hr Online Support: http://mpss.mhhe.com/
    

• MyMathLab
  • Search Knowledge Base: http://247xl.custhelp.com/app/answers/list/p/73%2C74/c/0/search/1
  • 24/7 Live Chat: http://247xl.custhelp.com/app/chat/chat_launch/p/73%2C74/search/1
  • Ask a Question: http://247xl.custhelp.com/app/ask/p/73%2C74/search/1

• MyITLab
  • Search Knowledge Base: http://247pearsoned.custhelp.com/app/answers/list/kw/%2Bmyitlab/
  • 24/7 Live Chat: http://247xl.custhelp.com/app/chat/chat_launch/p/73%2C74/search/1
  • 24/7 E-mail: http://247pearsoned.custhelp.com/app/ask
  • Phone Toll Free: 1-800-677-6337
    Students can call technical support for assistance Monday through Friday, 12:00 PM to 8:00 PM EST

• Wimba Classroom
  • E-mail: technicalsupport@wimba.com
  • Call (Toll Free): 1-866-350-4978
  • Download: Wimba Classroom Printable Guides
    

• Panopto Support
  • Frequently Asked Questions: http://support.panopto.com/faq
  
  
• NBC Learn 24/7 Support
  • System, Software and Technical Requirements: http://archives.nbclearn.com/portal/site/k-12/help?topic=5b7eff5742273210VgnVCM2000006fc3d240RCRD
  • Help with Technical Issues: http://nbclearn.com/portal/site/support/contactus?reason=TechnicalProblem
  • E-mail NBC Learn: http://contactus.nbclearn.com/portal/site/support/contactus